Privacy Policy

Welcome to Canswin.store (“Website”, “we”, “us”, or “our”). This Privacy Policy explains how we collect, use, store, disclose and protect information when you visit or use our Website, purchase our products, contact us, or otherwise interact with us.

Canswin.store offers homeopathic medicines, wellness products and related products and services.

By using our Website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you use our Website, we may collect the following information:

A. Personal and Contact Information

When you place an order, create an account, contact us, or submit an enquiry, we may collect:

Full name
Mobile/telephone number
Email address
Billing address
Shipping/delivery address
City, state and PIN code
Information provided in customer communications
Any other information you voluntarily provide to us

B. Order and Transaction Information

When you purchase products through our Website, we may collect or receive information relating to:

Products ordered
Order number
Quantity and price
Order date
Delivery information
Payment status
Refund or cancellation information
Transaction-related details

Payment card, banking or other sensitive payment credentials are generally processed by our authorised payment service providers. We do not intentionally store complete debit/credit card numbers, CVV numbers or banking passwords on our own servers.

C. Health or Product-Related Information

Because we sell homeopathic medicines and wellness products, you may voluntarily provide information relating to:

Symptoms or health concerns
Previous treatment information
Prescription details
Product requirements
Health-related questions
Information shared with us for customer support or consultation purposes

We use such information only where reasonably necessary for the purpose for which it was provided, such as responding to an enquiry, processing an order, providing customer support, or facilitating a consultation where such service is offered.

Please do not submit unnecessary medical or highly sensitive information through the Website.

D. Device and Technical Information

When you visit our Website, certain technical information may be automatically collected, including:

IP address
Browser type
Device type
Operating system
Approximate location derived from technical information
Pages visited
Website interactions
Referring website
Date and time of access
Cookies and similar technologies

This information may be used for website security, analytics, performance, troubleshooting and improving our Website.

2. How We Use Your Information

We may use the information collected for purposes including:

Processing and fulfilling orders
Confirming orders and payments
Arranging delivery and shipment
Providing customer support
Responding to enquiries
Communicating regarding orders, returns, refunds and cancellations
Providing information about products you have requested
Facilitating consultations where applicable
Maintaining customer and transaction records
Improving our Website, products and services
Preventing fraud, misuse and unauthorised transactions
Maintaining Website security
Complying with applicable laws and regulatory requirements
Managing complaints and resolving disputes
Sending service-related communications
Sending promotional or marketing communications where permitted and where applicable
Conducting internal analysis and business administration

We will not use your personal information for purposes unrelated to the purpose for which it was collected unless permitted or required by applicable law.

3. Consent

Where required by applicable law, we may rely on your consent to collect or use personal information.

You may withdraw consent for processing where applicable. Withdrawal of consent may affect our ability to provide certain services or fulfil certain requests.

Withdrawal of consent does not affect processing that we are legally permitted or required to continue.

4. Marketing and Promotional Communications

If you have opted in or otherwise permitted us to contact you for marketing purposes, we may send information about:

New products
Offers and promotions
Educational content
Product updates
Special programs
Other Canswin communications

You may request to stop receiving promotional communications at any time by:

Using the unsubscribe option where provided;
Contacting us using the details provided below; or
Following the instructions in the relevant communication.

Even after opting out of promotional communications, we may continue to send essential transactional or service-related communications, such as order confirmations, payment updates, delivery information, refunds or important account notices.

5. Cookies and Similar Technologies

Canswin.store may use cookies, pixels, tags, analytics tools and similar technologies.

These technologies may be used to:

Keep the Website functioning properly
Remember preferences
Maintain shopping-cart functionality
Understand Website usage
Improve Website performance
Measure advertising effectiveness
Detect fraudulent or suspicious activity
Provide relevant marketing where permitted

You may be able to control cookies through your browser settings.

Disabling certain cookies may affect the functionality of parts of the Website.

6. Third-Party Service Providers

We may use trusted third-party service providers to operate our Website and business.

These may include providers for:

Website hosting
E-commerce platform services
Payment processing
Shipping and logistics
Order fulfilment
Customer communication
Email and SMS
WhatsApp communication
Analytics
Advertising and marketing
Website security
Customer support
Accounting and business administration

Such service providers may receive only the information reasonably necessary to perform their services.

We expect our service providers to handle personal information in accordance with applicable laws and appropriate security practices.

7. Payments

Payments made through Canswin.store may be processed through third-party payment gateways or payment service providers.

Depending on the payment method selected, you may be redirected to or interact with the payment provider’s platform.

Payment providers may collect and process payment information according to their own privacy policies and terms.

We recommend reviewing the privacy policy of the relevant payment provider before completing a transaction.

8. Shipping and Delivery

To fulfil an order, we may share necessary information such as:

Customer name
Mobile number
Delivery address
PIN code
Order details

with shipping, courier and logistics providers.

This information is shared for purposes including shipment processing, delivery, tracking and customer communication.

9. WhatsApp and Other Communication Channels

If you contact us through WhatsApp, telephone, email, social media or other communication channels, we may process the information you provide to respond to your enquiry, provide customer support, process an order or communicate with you.

Third-party communication platforms may process your information according to their own terms and privacy policies.

10. Health Information and Homeopathic Products

Canswin.store may sell homeopathic medicines and wellness-related products.

If you voluntarily provide health-related information, we may use it for legitimate purposes connected with the service you requested.

We do not require customers to disclose more health information than is reasonably necessary.

Information submitted for a product enquiry, consultation or order may be accessible to authorised personnel or service providers where reasonably necessary to provide the requested service.

Canswin.store does not sell customers’ personal health information to third parties for their independent commercial use.

Nothing in this Privacy Policy constitutes medical advice.

11. Sharing of Personal Information

We may disclose personal information where reasonably necessary to:

Payment service providers
Shipping and logistics providers
Website and technology service providers
Customer-support providers
Communication service providers
Professional advisers
Auditors and accountants
Government authorities or regulators
Law-enforcement authorities
Courts or other competent authorities

We may also disclose information where required to:

Comply with applicable law
Protect our legal rights
Prevent fraud or abuse
Investigate suspected unlawful activity
Protect the safety and security of our Website, customers or business

We do not intend to sell your personal information as a standalone commercial asset.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

Processing and maintaining customer orders
Providing customer support
Maintaining business and accounting records
Resolving disputes
Preventing fraud
Complying with legal and regulatory obligations
Exercising or defending legal claims

Different categories of information may be retained for different periods depending on the purpose and applicable legal requirements.

When information is no longer reasonably required, we may securely delete, anonymise or otherwise dispose of it, subject to applicable law.

13. Data Security

We take reasonable technical and organisational measures designed to protect personal information against:

Unauthorised access
Loss
Misuse
Alteration
Disclosure
Destruction

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the Internet.

14. Children’s Privacy

Canswin.store is not intended to knowingly collect personal information directly from children without appropriate consent or authorisation where required by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

15. Your Rights

Subject to applicable law, you may have rights relating to your personal information, which may include:

Requesting information about processing of your personal data
Requesting correction of inaccurate or incomplete information
Requesting deletion of information where applicable
Withdrawing consent where processing is based on consent
Requesting information about how your data is used
Raising a complaint or grievance regarding privacy or data processing

Requests may be subject to verification and applicable legal limitations.

To exercise applicable rights, please contact us using the contact details below.

16. Accuracy of Information

You are responsible for providing accurate and current information when placing an order or submitting information through our Website.

If your personal information changes or you discover that information held by us is inaccurate, you may contact us and request correction where applicable.

17. Third-Party Websites

Our Website may contain links to third-party websites, applications, social media platforms or services.

We are not responsible for the privacy practices, content or security of third-party websites.

We encourage you to review the privacy policies of those third parties before providing them with personal information.

18. Social Media

If you interact with Canswin through social media platforms, information may be processed by both Canswin and the relevant social media platform.

Your interactions with those platforms are also subject to their respective terms and privacy policies.

19. Business Transfers

If Canswin or substantially all of its assets are involved in a merger, acquisition, restructuring, sale, financing, reorganisation or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

20. Legal Compliance

We may process, retain or disclose information where necessary to comply with applicable laws, regulations, legal proceedings, governmental requests or lawful orders.

This may include requirements relating to:

Taxation
Accounting
Consumer protection
E-commerce
Product and medicine regulation
Fraud prevention
Legal claims
Regulatory compliance

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Changes in our business
Changes in our products or services
Changes in technology
Changes in applicable laws or regulations
Changes in our data-processing practices

The updated Privacy Policy will be posted on this page with a revised “Effective Date”.

We encourage you to review this page periodically.

22. Grievance and Privacy Contact

If you have questions, concerns, requests or complaints regarding this Privacy Policy or the handling of your personal information, please contact us.

Canswin

Website: https://canswin.store

Email: canswincare@gmail.com

Phone: 8000089545

Business Address:

306, Ambe Gold Complex,
Above Patanjali Store,
Opp. Amul Dairy,
Anand, Gujarat, India.

We will make reasonable efforts to respond to privacy-related requests and complaints within the period required under applicable law.

23. Governing Law

This Privacy Policy shall be governed by the applicable laws of India.

Any dispute relating to this Privacy Policy shall be subject to the jurisdiction of the competent courts and authorities having jurisdiction under applicable Indian law.

24. Acceptance

By accessing or using Canswin.store, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with this Privacy Policy, please discontinue use of the Website.

Last Updated: 12 September 2026